Hendra Permana

Coordinated comprehensive administrative functions for the West Java Provincial Board, ensuring efficient operational workflows and timely execution of initiatives.

Conducted detailed internal analyses and investigations, preparing precise reports that supported anti-corruption efforts and enhanced governmental governance oversight.

Developed and implemented organizational programs from conception to execution, contributing to increased institutional effectiveness and public engagement.

Facilitated clear communication and fostered collaborative partnerships with various stakeholders, strengthening networks for anti-corruption education and prevention.

Orchestrated administrative and logistical aspects for the West Java branch, ensuring seamless execution of over 10+ foundation activities and community outreach programs annually.

Contributed to the design and implementation of impactful community programs, aligning initiatives with the foundation's mission to maximize social benefit.

Managed official documentation, reporting, and record-keeping, ensuring full compliance with regulatory standards and enhancing organizational transparency.

Supported leadership in fostering key partnerships and engaging with diverse stakeholders, significantly advancing the foundation's reach and impact within the region.

Developed and executed targeted marketing strategies for IT enterprise products and services, successfully reaching key business clients across various sectors.

Collaborated closely with technical teams to translate complex IT solutions into compelling, accessible marketing content and presentations for diverse audiences.

Utilized digital marketing tools and platforms to optimize campaign reach, resulting in increased brand visibility and lead generation for enterprise IT solutions.

Analyzed market trends and competitor activities to inform strategic adjustments, ensuring marketing efforts remained competitive and effective.

Served as the primary point of contact for all IT-related inquiries, effectively diagnosing and resolving a wide range of hardware, software, and network problems.

Managed and prioritized IT service requests through a ticketing system, consistently achieving timely resolution and adherence to service level agreements.

Educated end-users on best practices for system usage and basic troubleshooting, significantly reducing recurring issues and improving overall IT literacy.

Contributed to maintaining a stable IT environment by documenting solutions and contributing to knowledge base articles, streamlining future support processes.

Maintained and optimized company IT systems, including hardware, software, and network infrastructure, to support uninterrupted daily operations.

Provided essential IT support to over 50+ employees, promptly resolving technical issues to minimize operational disruptions and enhance productivity.

Assisted in implementing and managing IT security protocols, safeguarding sensitive company data and systems against potential threats.

Performed regular system backups and data recovery procedures, ensuring business continuity and data integrity.

Designed, developed, and maintained the company's official website (www.cyberlink.co.id), enhancing user experience and site functionality through custom coding and CMS integration.

Implemented advanced SEO techniques, including keyword research, on-page, and off-page optimization using Google/Bing Webmaster Tools, significantly improving organic search visibility and traffic.

Provided expert-level IT helpdesk support, resolving complex technical problems related to networking, operating systems (Windows, Linux), and business applications.

Collaborated with cross-functional teams to integrate web solutions with business processes, ensuring seamless operation and data flow across departments.

Delivered prompt and effective technical support to end-users, successfully troubleshooting hardware, software, and network connectivity issues.

Managed IT service requests and incidents, prioritizing critical issues to minimize disruption and maintain business continuity.

Utilized diagnostic tools and remote support software to identify and resolve complex system errors, improving user satisfaction and system uptime.

Maintained detailed records of support interactions and resolutions, contributing to a robust knowledge base for future reference.

Led a team of hardware and software technicians, overseeing daily operations and ensuring timely resolution of technical issues for client systems.

Developed and maintained multiple e-commerce websites (e.g., www.starkomsel.com, www.grosirfashionmuslim.com) using HTML, PHP, and CSS, enhancing online presence and sales.

Implemented effective SEO strategies, including keyword research and backlink building, to improve search engine rankings and increase web traffic for client sites.

Provided advanced troubleshooting for complex LAN/WAN systems, enhancing network stability and performance for various business clients.

Performed routine maintenance and troubleshooting for diverse hardware components including PCs, laptops, and printers, ensuring operational continuity and minimizing downtime.

Installed, configured, and updated various software systems, resolving compatibility issues and enhancing overall user productivity.

Provided first-line technical support to customers, efficiently diagnosing and resolving hardware and software issues to ensure customer satisfaction.

Managed inventory of technical parts and software licenses, ensuring availability for repairs and new installations.